System Analysis Fundamentals, tools of information system development, information systems development life cycle, tools for analysis; planning phase: systems planning, preliminary planning and investigation, determining IS development requirements, project management, Object Oriented Systems Analysis and Design and Unified Modeling Language.; analysis phase: analysing requirements, evaluating alternatives, information systems analysis principles; design phase: structured information systems design, input design and control, output system design; development phase: information systems development, computer-aided software engineering; implementation phase: systems implementation, systems evaluation and optimization, information systems documentation, Costs and benefits of different approaches to implementing new systems.